SHIPPING & RETURN POLICY
Repose Online operates and delivers at almost all the major locations across India. However, we may not be able to deliver at certain locations due to logistical limitations. You can know about the serviceability at your location by checking your Pin code on the page of the product you wish to buy.
In most of the cases, Repose provides free delivery, however in certain cases a minimal shipping charges may apply and these would be for you to review during the checkout for purchase. Shipping Charges given in the checkout page are final and doesn’t have any hidden costs or additional charges. The price mentioned on the website is the final.
Repose takes approximately around 7-10 days to deliver the product to your location after you complete the order. However in extreme cases, it may take longer to ship the product. In such cases you will be intimated well in advance.
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by online cancellation procedure. In such a case, we will refund any payment already made by you for the order or keep it as a Store Credit, if you wish so and which can be used on future purchases. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such order. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
You have 7 (Seven) calendar days to return an item from the date you received it. (Conditions: VALID ONLY FOR STANDARD REPOSE PRODUCTS PURCHASED ONLINE THROUGH OUR WEBSITE).
To be eligible for a return:
- Your item must be unused and in the same condition that you received it with guarantee card & any other tags attached to the product.
- Your item must be in the original package.
- Your item needs to have the receipt or proof of purchase.
You are advised to contact the Customer Care executive at 1800-10-222-68 (or) 1800-103-8848, who will coordinate with you for arranging logistics, packaging, and any other requirements for the return.
Scenario-1- Cancellation of Order after payment and before delivery.
- Immediate refund will be initiated.
Scenario-2 – Refund for return within 7 days after delivery as per return policy.
- Whether the client has to arrange return at his cost or REPOSE needs to arrange the transportation, must be clarified.
- Once we receive your item, we will inspect and notify whether we have received the item in original condition.
- If your return is approved after inspection, we will initiate a refund to your credit card (or original method of payment).